Return & Refund Policy

At Al Falah Online Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Free Return Shipping

We offer free return shipping for all eligible returns within the 14-day return period.

No Restocking Fees

We do not charge any restocking fees for returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

Currently, there are no final sale items. All products are eligible for return according to this policy.

Contact Information

Email: abidnaim90@gmail.com

WhatsApp: +92 331 2442059

Address: Al Falah, Malir Halt, Karachi

We are committed to providing a smooth and fair return experience for all customers.