Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Locations

We currently ship across the United Arab Emirates (UAE). Delivery availability may vary depending on the destination.

Estimated Delivery Time

• UAE: 3–10 business days

• Remote areas: Delivery may take additional time

Delivery times are estimates and may be affected by factors beyond our control, including customs clearance, courier delays, weather conditions, or peak shopping periods.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor the status of your shipment.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and provide an update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and item so we can assist you promptly.

Contact Us

For any shipping-related questions, please contact:

Email: abidnaim90@gmail.com

WhatsApp: +92 331 2442059

Store Name: Al Falah Online Store